A Banker/Retail banker helps with the financial requirements of individuals and businesses and provides advice and financial services. This can include authorising loans and overdraft facilities, setting up saving accounts and bonds, and assisting in the movement of money via payment mechanisms.
Private banking is a sub-section of retail banking which typically deals with high net-worth individuals.
A manager of a retail bank will need to increase sales of financial products and services, attract new customers and manage a team of staff.
Retail bank branch management is similar to other management opportunities, in that the managers are responsible for:
- dealing with customer complaints that can’t be solved by the front line staff;
- managing, recruiting, and coaching teams of people;
- opening and closing the branch daily and ensuring that the premises are fit for business;
- meeting sales targets and managing budgets.
- implementing the new products, services and processes devised by head office;
- representing the bank within the wider community and building relevant contacts;
Responsibilities for more junior bankers may include:
- understanding customer needs, recommending suitable products and making sales;
- processing paperwork from sales, change of customer details, closure of accounts and so on;
- learning about new products, services and processes.
- dealing with customers queries face to face, over the telephone or in writing;
- serving customers at the counter;