- reception/front of house;
- marketing, advertising and PR;
Conference centre managers lead the business by coordinating the involvement of the business’s operational management team, such as the catering manager and accommodation manager. They ensure that all services provided meet the clients’ needs and events are run efficiently, which may require liaising with an event organiser. Managers must strike a balance between customer satisfaction and effective business management, which often means dealing with last-minute changes or solving problems as they arise.
It is also their responsibility to develop the business by effectively planning ahead, managing future sales/marketing and efficiently budgeting to maximise income generated.
The variety of tasks undertaken will vary according to the size, location and range of services offered: small organisations will subcontract some of their services out, such as catering and entertainment; large conference centres will undertake the majority of the tasks themselves.