A holiday representative is responsible for looking after groups of clients on package holidays at resorts.
The main priority is to ensure that clients enjoy their holiday and that everything runs as smoothly as possible for them. As the public face of the tour operator, the holiday representative must create an excellent first impression and continue to provide outstanding customer service to clients throughout the duration of their stay.
The role involves holding welcome meetings, handling complaints and resolving problems as they arise.
Holiday representatives are often also responsible for selling resort excursions and additional services, such as car hire.