Job Description

IT technical support officers maintain the computer networks/systems of large organisations - ensuring that they run smoothly and providing technical support and advice to computer users.

Technical support can provide useful experience for other jobs.

Shift and on-call work may be required, particularly where computing equipment is in continual 24-hour operation.

Job Duties/Responsibilities

  • maintaining records of software licences
  • managing stocks of equipment, consumables and other supplies.
  • talking to clients and computer users to determine the nature of problems
  • responding to breakdowns
  • installing and configuring computer hardware, software, systems, networks, printers, scanners and more
  • planning and undertaking scheduled maintenance upgrades
  • investigating, diagnosing and solving computer software and hardware faults
  • agreeing call-out timescales
  • obtaining replacement or specialist components, fixtures or fittings
  • repairing equipment and replacing parts
  • supervising junior engineering and technical staff
  • ensuring compliance with health and safety legislation
  • checking computer equipment for electrical safety



1 Trans-Amadi Road, Port Harcourt.