IT trainers design and deliver training programmes in information and communications technology (ICT). In addition to their training skills, they are experts in one of two areas:
- IT professional skills - covering technical training such as in C#; process skills like project management; applications, for example SAP; and the various IT specialisations, including firewalls and anti-virus packages;
- user skills - desktop applications such as MS Office, internet browsers and company-specific applications.
IT trainers are also responsible for the application of learning technologies to transfer skills, in both IT and non-IT subjects. These include virtual labs, enterprise content management, performance management tools, social networking and e-assessment.Trainers will develop expertise within their specialist areas, although those focused on the use of learning technologies could cover any content.