Quality managers aim to ensure that the product or service an organisation provides is fit for purpose, is consistent and meets both external and internal requirements. This includes legal compliance and customer expectations. A quality manager, sometimes called a quality assurance manager, coordinates the activities required to meet quality standards.
Quality managers also monitor and advise on the performance of the quality management system, produce data and report on performance, measuring against set standards.
They liaise with other managers and staff throughout the organisation to ensure that the system is functioning properly. Where appropriate, the quality manager advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality.
Quality managers need to be adaptable in order to meet customer expectations and to ensure legal compliance. They employ a variety of measures and management systems, including the ISO 9000, total quality management (TQM), as well as the continuous improvement process.
The work of the quality manager will be affected by the nature of the employing organisation.