Banker

Retail bank branch management is similar to other management opportunities, in that the managers are responsible for:

• dealing with customer complaints that can’t be solved by the front line staff;
• managing, recruiting, and coaching teams of people;
• opening and closing the branch daily and ensuring that the premises are fit for business;
• meeting sales targets and managing budgets.
• implementing the new products, services and processes devised by head office;
• representing the bank within the wider community and building relevant contacts;

Responsibilities for more junior bankers may include:

• understanding customer needs, recommending suitable products and making sales;
• processing paperwork from sales, change of customer details, closure of accounts and so on;
• learning about new products, services and processes.
• dealing with customers queries face to face, over the telephone or in writing;
• serving customers at the counter;