CALL CENTRE OPERATOR


Job Description

Call or Contact Centre Workers respond to telephone, Internet and email enquiries and complaints about an organisation's goods and services, and promote the goods and services.


Job Duties/Responsibilities

  • coaching staff and assisting call centre operators to resolve problems and customer inquiries
  • developing rosters and managing staff numbers to meet work flows
  • answering incoming calls, emails and messages, and assisting customers with their specific inquiries
  • identifying requirements and recording information into computer systems
  • listening to calls conducted by call centre operators and providing performance feedback
  • monitoring and timing calls
  • arranging the despatch of goods, information kits and brochures to customers and interested parties
  • undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
  • issuing invoices and receiving electronic payments for goods and services provided
  • creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
  • updating databases to reflect changes to the status of customers and prospective customers

 
CONTACT

08141868880

1 Trans-Amadi Road, Port Harcourt.