Travel agency managers work in retail travel outlets which promote and sell holidays and travel related products. Travel agencies range from small independent businesses to large chains. Some specialise in business travel while others have detailed knowledge of specific locations or travel products.
Responsibilities for managers vary depending on the size of the organisation and the customer base but will usually include sales development, staff and financial management, and daily operational management.
Travel agency managers must be able to offer specialist, professional and competitive travel products to meet the demands of the travel market, which includes online bookings and tailor-made trips. As the larger travel companies close more of their high street shops to cut costs and focus on online sales, there are possibilites for independents to fill the gap.
Whilst online bookings have opened up opportunities for home-based self-employment and can reduce the numbers of staff in retail outlets, the majority of managers still deal with staffing issues as a large part of their role.